FAQs

Where can a Pelican gift card be purchased and redeemed?

Pelican gift cards are currently only available for purchase in the United States and can only be redeemed for orders shipped to an address in the United States.

When can I/my gift recipient expect my digital gift card order?

Digital gift cards are sent via email almost immediately or on the date designated by the purchaser.

When can I/my gift recipient expect my physical gift card order?

Physical gift cards are sent via USPS First Class Mail, UPS Ground, UPS 2-4 Day or UPS Next Day. Based on the delivery method chosen by the purchaser, the gift card(s) should arrive within 2-10 business days.

How do I redeem my Pelican gift card?

Pelican gift cards can be redeemed in the United States only for authorized products at http://www.pelican.com/ by entering your gift card information at checkout.

What if I have a question about redeeming a gift card?

If you or your gift recipient have any questions or difficulty redeeming a gift card, please reach out to pelican@giftcardhelp.com

Does a Pelican gift card have an expiration date or any associated non-use fees?

Pelican gift cards do not expire or incur any fees.

How can I check my gift card balance on a Pelican gift card?

Gift card balances can be checked by applying the gift card to your cart at checkout or by contacting our team at 866-973-9413 or pelican@giftcardhelp.com.

How can I request a refund for my Pelican gift card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your Pelican gift card has a verifiable balance of $15 or less, please contact 866-973-9413 or pelican@giftcardhelp.com to request a refund.

How can I request a replacement on a lost, stolen or damaged Pelican gift card?

To request a replacement or report a lost or stolen card, please contact pelican@giftcardhelp.com

Who should I contact with concerns about the status of a gift card or gift card fraud?

If you have any questions or concerns about the status of a gift card, please email us at pelican@giftcardhelp.com or call 866-973-9413